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Term Conditions

1. Reservation & Cancellation
All reservations will be processed if you have e-mailed us through our valid e-mails addresses embedded in our web site, and will be responded no later than 24 hours. Full refund apply for cancellation made 30 days prior to arrival.For cancellation made in within 30 days, we will charge 10% from the total amount for the the booking fees and administration costs. For cancellation made 14 days (two weeks) prior to arrival, we will charge 25% from the total amount. For cancellation made in within 7 days (one week) prior to arrival, we will charge 50% from the total amount. No refund for cancellation made in within 3 days prior to your arrival.

2. Traveler’s Documents
Each visitor to Indonesia should acquire a relevant visa to enter the country and should hold a passport of at least 6 months validity beyond the designated date of departure. In addition, visitor to Indonesia should confirm to have either return or through tickets for the onward journey.

3. Liability
Trek Lombok shall hold no responsibility and shall not be liable for any damages on your computer caused by viruses that infecting during the e-mail or data transmission between the users and Rinjani Trek Tour and Travel. Our devices are equipped with anti-virus software.

4. Indemnification
Trek Lombok and users (travelers to Lombok) shall agree to indemnify and hold harmless each other from and against any claims, demands, including – without limitation – reasonable legal and accounting fees as a result of your use of material in our website, including software, or your violation of the terms of this agreement or inaccuracy of the information or the availability or quality of products provided by the third parties.

5. Force Major
Clause 4 shall be applicable in case of Force Major. This includes war, unrest, strike, terrorism, natural or industrial disaster, governmental regulations, communication or utility failure, material shortage or rationing, air carriers schedule amendments or any other unavoidable events beyond Trek Lombok control.

6. Law of Agreement
If legal action should be taken related to the agreement regulated here, it must comply the Law of The Republic of Indonesia.

7. Payment Methods
Trek Lombok would impose 50 % of down payment in advance as a part of payment system that is the other half will be made in cash as POA ( Pay On Arrival ) as soon as your arrival on Lombok Island.


Confirmation will be made by: Facsimile ,Phone or even short text message if does not permit us to confirm by Email


9.Additional Terms and Conditions
Trek Lombok acts as a service providers that may have own terms and conditions other than aforementioned here. Therefore, additional terms and conditions shall be applicable whenever necessary and you are agree to bear such terms and conditions.


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